Medical Rescue Consultancy – Privacy Policy
1. Introduction
Medical Rescue Consultancy (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your personal data in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Who We Are
Medical Rescue Consultancy provides [Insert a brief description of your services, e.g., medical training, first aid supplies, event medical cover, etc.]. Our registered address is: [Insert your registered address].
3. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email address, telephone number.
- Professional Information: Job title, organisation, qualifications, professional registrations.
- Training and Certification Information: Records of training courses attended, certifications obtained, assessment results.
- Medical Information (in specific circumstances): If providing medical cover or conducting risk assessments, we may collect sensitive medical information with your explicit consent.
- Payment Information: Billing address, payment card details (processed by secure third-party payment processors).
- Website Usage Information: IP address, browser type, pages visited, cookies (see our Cookie Policy).
- Enquiry and Communication Data: Details of your enquiries, correspondence, and feedback.
- Emergency Contact Details: In case of emergency during training or events.
4. How We Collect Your Information
We collect your personal information in various ways, including:
- Directly from you when you provide information via our website, email, telephone, or in person.
- When you register for our training courses or events.
- When you purchase our products or services.
- When you subscribe to our newsletters or marketing communications.
- Through cookies and similar technologies on our website.
- From third-party sources, such as professional bodies or event organisers, with your consent.
5. How We Use Your Information
We use your personal information for the following purposes:
- To provide our services, including training, medical cover, and product sales.
- To process your orders and payments.
- To communicate with you about our services, including sending newsletters and marketing materials (with your consent).
- To manage your training records and certifications.
- To respond to your enquiries and provide customer support.
- To improve our website and services.
- To comply with legal and regulatory obligations.
- To ensure saftey during training or events.
- To provide necessary medical assistance.
6. Legal Basis for Processing
We process your personal information based on the following legal bases:
- Contractual Necessity: To perform our contractual obligations to you.
- Legitimate Interests: To pursue our legitimate business interests, such as marketing and improving our services.
- Consent: When you provide your explicit consent to process your information for specific purposes, such as marketing or processing sensitive medical data.
- Legal Obligation: To comply with legal and regulatory requirements.
- Vital Interests: To protect the vital interests of you or another person, such as in a medical emergency.
7. Sharing Your Information
We may share your personal information with:
- Third-party service providers who assist us with payment processing, website hosting, email marketing, and other business operations.
- Accrediting bodies and professional organisations for certification and compliance purposes.
- Medical professionals and emergency services in case of a medical emergency.
- Legal and regulatory authorities when required by law.
- Event organisers when medical cover is provided.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.
9. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal and regulatory compliance. Training records and certifications may be retained for extended periods as required by accrediting bodies.
10. Your Rights
Under the GDPR and Data Protection Act 2018, you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal information in certain circumstances.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time when we rely on consent to process your information.
- Right to Complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Cookies
Our website uses cookies and similar technologies. Please refer to our Cookie Policy for more information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or by other means.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
- dan@medrc.co.uk
- 07956434645
Information Commissioner’s Office (ICO)
You can find more information about data protection and your rights on the ICO website: www.ico.org.uk.