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Frequently Asked Questions

General Questions

First Aid

It provides the knowledge and skills to respond effectively in emergencies.

To preserve life, prevent further injury, and promote recovery until professional medical help arrives.

It provides essential supplies for immediate care of minor injuries and can be vital in more serious situations.

Typically, first-aid certifications are valid for three years.

There are courses for general first aid, CPR, workplace first aid, and pediatric first aid, among others.

All of the courses we offer are accredited by one of our Awarding Organisations and are governed by Ofqual.

Employers must provide adequate and appropriate first-aid equipment, facilities, and personnel.

This depends on the size of the workplace and the level of risk involved.

Mental Health

Anyone can benefit, but it's particularly valuable for managers, HR professionals, teachers, healthcare workers, first responders, and anyone in a role where they interact with the public.

Increased awareness, reduced stigma, improved communication skills, enhanced ability to recognize signs of mental distress, and increased confidence in providing support.

Options include Mental Health First Aid, awareness courses, specialized training for specific conditions (e.g., anxiety, depression), and workplace-specific programs.

You can see our available Mental Health courses here.

Training durations vary, from short awareness sessions to multi-day certification courses.

Common topics include: understanding mental health conditions, recognizing signs and symptoms, active listening, non-judgmental communication, crisis response, and resources for support.

Skills include active listening, empathy, non-judgmental communication, crisis response, and knowledge of available resources.

Highlight the benefits: improved employee well-being, reduced absenteeism, increased productivity, and a positive workplace culture.

Manual Handling

It reduces the risk of musculoskeletal disorders (MSDs), which are common workplace injuries. It also improves overall safety and well-being.

Anyone whose job involves lifting, carrying, pushing, or pulling objects, regardless of the weight or frequency.

Typically, refresher training is recommended every 1-3 years, but it can depend on industry regulations and risk assessments.

Common topics include risk assessment, biomechanics, safe lifting techniques, posture, and using handling aids.

Reduced workplace injuries, decreased absenteeism, improved productivity, and compliance with legal requirements.

Increased awareness of safe practices, reduced risk of injury, and improved overall health and well-being.